General Billing
Usage of BrightLogik’s products and services constitutes customer’s acceptance of BrightLogik’s billing policy. Following is BrightLogik’s billing policy with which all customers must comply:
- All accounts are set up on a prepaid basis. Payment must be received by BrightLogik before any billable product or service is provided/activated. Customers are required to keep a valid credit/debit card on file to charge for recurring monthly one-time or multi-pay consulting fees.
- All international customers must pay by credit/debit card. BrightLogik does not accept international checks.
- Consulting billing is based on availability of products and services, not based on usage.
- Customers are responsible for keeping all credit/debit card details and contact information current. This can be done by making updates as needed with your BrightLogik representative or through Customer Service
- All recurring services are automatically invoiced and charged to the credit/debit card on file.
Billing Cycle
- Credit/Debit Card Billing: All credit/debit cards are automatically charged on the customer’s specific billing cycle date. If thecredit/debit card is declined, BrightLogik will attempt to charge the card on file for 30 days.
- Late Fee: All accounts more than 30 days past due may be assessed a late fee. No fewer than three attempts to contact the customerwill be made before any late fee is assessed.
- Delinquent Accounts: All accounts 60 days past due will be submitted to a third-party collection service.
Fees
- Late Fee: BrightLogik may assess a 5% late fee for accounts 30 day past due (5% of the amount due).
- Chargebacks: If a customer initiates a chargeback, BrightLogik may assess a $50.00 processing fee for each individual chargeback.
- Returned Checks: BrightLogik may assess a $50.00 processing fee on all returned checks.
- Collections Fee: In the event an account is submitted to a third-party collections service, a $30.00 processing fee may be assessed to the existing account balance. This fee is in addition to any other fees previously assessed on the account.
- Interest: Any charges not paid when due are subject to interest at a rate equal to the lesser of: (i) one and one-half percent (1.5%) per month; or (ii) the maximum interest rate allowed by applicable law.
Services Billing
Invoices are generated and payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of the month in which customers signs their BrightLogik’s agreement. Customers must comply with their services agreement end date. All services fees are nonrefundable unless approved by BrightLogik.
Payment Methods
BrightLogik accepts payments via credit/debit card. Payment by any other means, such as by check or wire transfer, is on a per-customer basis and must be agreed to by BrightLogik. Checks must be paid in U.S. dollars and issued from a U.S. bank. BrightLogik currently accepts American Express, MasterCard, Discover and Visa credit/debit cards.
Cancellations
Cancellations must be done verbally through a BrightLogik representative. Email requests to cancel do not constitute acceptance of any cancellation. Only verbal requests made with a BrightLogik representative will create a cancellation request and a confirmation email is to follow. Customers are encouraged to keep records of all cancellation communication. Cancellations will take effect on the last day of the billing period in which the cancellation request was received.
Closing an account with BrightLogik cannot be done by simply canceling the credit/debit card. BrightLogik will continue to treat this as an open account and the billing cycle will continue, resulting in a past due account that may be turned over to a third-party collection service. It is imperative that account cancellation is done by speaking with a BrightLogik representative to ensure account closure.
Cancellation of an account does not dismiss outstanding invoices. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be automatically turned over to a third-party collection service.
Billing Disputes
As a current or prior customer of BrightLogik, each customer agrees to provide BrightLogik 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. BrightLogik must be the first option in billing disputes. Should BrightLogik receive a
chargeback from a third-party credit/debit card company or bank on the customer’s behalf before BrightLogik has been given a chance to resolve the issue, BrightLogik has the right to collect on the rendered services and any fees associated with those disputes. Regardless of the outcome of the chargeback, BrightLogik retains the right to collect on any rendered services or fees that are due. BrightLogik will submit any disputed amounts to a collection agency. Once a chargeback has been received, BrightLogik will immediately suspend the account until the matter is resolved.
Refunds & Guarantees
Services fees are nonrefundable. Fees for on-site consulting services include a money-back guarantee. The guarantee entitles the customer to 1) cancel their order prior to delivery of consulting services and receive a full refund or 2) cancel their order prior to the end of the consulting engagement for a full refund. Specifically, a
customer must notify a representative in-person prior to departing from the Consulting engagement. All work product created by BrightLogik prior to and during the consulting engagement must be turned over to BrightLogik and may not be used by customer without express written permission from
a BrightLogik representative. After the customer departs from the consulting event/engagement, the guarantee expires permanently and consulting fees become nonrefundable.